After reading reviews I almost did not go here however I tried my luck and by far one of the best set of nails I've had! Lynn was amazing. If you haven't tried here you should :)
This is Sue kwidzinski.. I have been going here for about 2 years and have never had a bad experience. The vibe is fun, and the staff is very friendly!
I will NEVER go here again and do not recommend it to anyone! Absolutely HORRIBLE CUSTOMER SERVICE AND VERY RUDE! I went here as a walk in on a recommendation, I usually go somewhere else. When I walked in, there was a woman at the front desk, she asked what service I wanted, I told her that I wanted the no chip removed and just a regular manicure. There were3 other employees, 2 women and a man. The man was working on a customer's nails and from what it sounded like, he was scolding her because she smudged the wet polish. The woman from behind the counter directed me to sit at a table, upon first glance the place seemed nice. At first the girl (I think her name was Carmen, she never said), once I started talking to her, she opened up. She did tell me about her family and friends. I noticed that a small bug (maybe a gnat?) was hovering & crawling on the table next to me, I shooed away with my elbow. Once she finished removing the no chip, she told me to wash my hands and get my own hot towel out of the machine. When I came back she was texting her friends (she told me so). I was very surprised, 1. It's poor customer service 2. I'm sure the Health Dept. and their insurance company would frown on that. Once the color as on, she had me sit at the nail dryers but didn't tell me for how long. By now all the employees were working on customers (2 of which were extremely loud). The woman rom behind the counter told Carmen to take the customer who was waiting fro an eyebrow wax, she took her in back. When she came back up front a few minutes later, Carmen grabbed her backpack and phone and walked out the front door. She never said anything, didn't tell me how much longer to dry my nails, didn't tell m how much it was, didn't take payment, didn't even wait for her tip. So when I saw her drive away through the window, I asked the other employees, "Did she leave?" They said Yes, I said, how much longer should I sit here , I didn't pay or leave a tip. They said 10 minutes and you can leave the tip with us. About 1 minute later, I stood up & walked to the front counter, they said did you pay? I said, no she just left. One employee yelled to the other $20. So I gave her the $20 and asked for change for another $20 so I could leave a tip. She came back with the change and started to walk away, I asked her if she would take the tip, she said just leave it on her table. I wasn't sure if I heard her correctly because she was walking away. I asked again, not one employee answered. I said Excuse me, what should I do with her tip, they said to leave it on her table, which I did. Like I said in the beginning,I will NEVER go here again and do not recommend it to anyone! Absolutely HORRIBLE CUSTOMER SERVICE AND VERY RUDE!
I went in to get my nails done and showed the guy the design I wanted (nothing difficult) and he gave me a dirty look and said hmm that's weird. I laughed and just walked out. Very unprofessional place not very clean and doesnt seem organized.
Great Place!!! Sent my wife and daughter there and they loved it
21 Nail Spa is a US Hair Care Studio based in Sycamore, Illinois. 21 Nail Spa is located at 2674 Dekalb Ave, Sycamore, IL 60178, USA.
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